Refund policy

To start a return, you can contact us at sales@plainbicycle.org. If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted. Buyers are responsible for return shipping cost. All shipped returns incur a 10% restocking fee.

You can always contact us for any return question at sales@plainbicycle.org.

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exceptions / non-returnable items
Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items). Please get in touch if you have questions or concerns about your specific item.

Unfortunately, we cannot accept returns on sale items or gift cards.

Exchanges
Exchanges can be made within 30 days of the orders fulfilment date if exchange is approved.  The goods must be in acceptable condition. Exchanged funds may go towards another item of any value on the condition that the customer pays the remaining difference.

Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method. Please remember it can take 5-10 business days for your bank or credit card company to process and post the refund too.